Terms of Service

1. Provider Identification

The Service provider is:
Marmalade Skies s.r.o.
IČO: 24372901
Registered office: Bělehradská 858/23, 120 00 Praha, Czech Republic
Contact email: hello@marmaladeskies.dev

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to these Terms.

If you use the Service on behalf of a company or other legal entity, you confirm that you are authorized to bind that entity to these Terms.

3. Contractual Framework

These Terms are concluded as a service contract under applicable law, in particular Act No. 89/2012 Coll., Civil Code, as amended.

Processing of personal data is governed by applicable data protection law, including Regulation (EU) 2016/679 (GDPR), our Privacy Policy, and where applicable our Data Processing Agreement (DPA).

4. Description of Service

Client Document Tracker is a software-as-a-service platform for managing client document workflows, deadlines, reminders, and related communications.

We may update, improve, or modify Service features over time, provided such changes do not unlawfully deprive you of the core paid functionality.

5. Accounts and Security

• You must provide accurate and complete registration information.
• You are responsible for keeping credentials confidential and for all activity under your account.
• You must promptly notify us of unauthorized account use or security incidents.
• We may suspend access if needed to protect the Service, users, or legal compliance.

6. Fees, Billing, and Taxes

Paid plans are billed on the pricing terms displayed at the time of purchase.

• Subscription fees are payable in advance for the selected billing period.
• Unless stated otherwise, fees are exclusive of taxes and charges required by law.
• Failure to pay may result in suspension or termination of paid features.

7. Acceptable Use

You agree not to:

• use the Service in violation of applicable law or third party rights;
• upload unlawful, malicious, or infringing content, including malware;
• attempt unauthorized access, reverse engineering, or disruption of the Service;
• use the Service to distribute spam or fraudulent communications.

8. Customer Data and Personal Data

As between the parties, you remain responsible for Customer Data uploaded to the Service and for ensuring you have legal grounds to process such data.

Where we process Customer Data on your behalf, we act as processor and you act as controller under GDPR, subject to the DPA.

9. Intellectual Property

We retain all rights, title, and interest in and to the Service, including software, design, trademarks, and related intellectual property.

We grant you a limited, non-exclusive, non-transferable right to use the Service during your active subscription in accordance with these Terms.

10. Availability, Maintenance, and Support

We aim to provide reliable availability but do not guarantee uninterrupted operation.

We may perform planned maintenance and emergency updates, including security updates, that may temporarily affect availability.

11. Liability

To the maximum extent permitted by law, we are liable only for damage actually caused by our breach of legal or contractual obligations.

We are not liable for indirect or consequential damages, including loss of profit, except where such exclusion is not permitted by mandatory law.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

12. Suspension and Termination

You may stop using the Service at any time and request account deletion.

We may suspend or terminate access in case of material breach of these Terms, non-payment, unlawful activity, or where required by law.

Data retention and deletion after termination are handled as described in our Privacy Policy and DPA.

13. Consumer Information (if applicable)

If you are a consumer under applicable law, mandatory consumer protection rights remain unaffected.

Out-of-court consumer dispute resolution (ADR) in Czechia is provided by the Czech Trade Inspection Authority (Česká obchodní inspekce), in accordance with section 20n et seq. of Act No. 634/1992 Coll., on Consumer Protection.

ADR information is available at https://www.coi.cz/en/information-about-adr/.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a revised effective date.

Material changes will be communicated through reasonable means, such as in-app notice or email.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., Civil Code, excluding conflict-of-law rules.

Any disputes shall be resolved by competent courts of the Czech Republic, unless mandatory consumer protection rules provide otherwise.

This clause does not limit mandatory rights of consumers.

16. Contact

For legal, contractual, or compliance questions, contact:
Marmalade Skies s.r.o.
hello@marmaladeskies.dev